If you don’t love it, return it. Read on for details regarding our 100% satisfaction guarantee, and for instructions on how to make a return.
We are committed to quality products and your satisfaction is 100% guaranteed.
Incorrect or Damaged Goods (Photo Returns):
If we shipped you the wrong item or your item arrives damaged or in poor condition, simply email us a digital photo of the damaged or incorrect item and the shipping container to firstname.lastname@example.org or fill out the form below. Please include in the body of the email: your order number, the shipping ID or item number, a brief description of the reason for the return, and tell us whether you are seeking a replacement or a refund. Please send your request within 30 days of receipt. Your request will be processed within 48 hours and you will receive an email letting you know your replacement is under production or your refund is being processed. If you select a refund, you will be refunded the full cost of the item and the cost of delivery
If your items arrived in good condition but you have changed your mind, no problem! You can return your item within 30 days of receipt and receive a refund for the price of the product.
Please email email@example.com for full instructions on how to return your item or please fill out the form below.
If you notify us of your intent to return your item within 14 days of receiving it, you may also be entitled to a refund of the cost of delivery. Cost of delivery is the amount paid by you for shipment of the goods to your designated shipping address (with the exception of the supplementary costs resulting from your choice of a non-standard delivery method). We do not refund the cost of delivery for serviced items, all of which are custom-made to order. Serviced items include all framed items, canvas, art on acrylic, art on metal, loft art, and/or Photos to Art [or My Photos] products. To qualify for a refund of the cost of delivery (if applicable), you must return the goods within 14 days of your request of a refund.
To return an item, please pack them in the original tube or box and include the completed Return Instructions form located on the back of the Packing List included with your order. You may also inform us of your intent to return an item via letter by post, fax, or e-mail. Please include your name, postal address, email address, telephone numbers, as well as your order number, the shipping ID and/or item number. We encourage you to include a brief description of the reason for the return.
Please be aware that you are obligated to bear the direct cost of returning the goods. We strongly encourage you to return your item via a trackable method. If you are returning an item that is not normally capable of being returned by post, you are still responsible for the cost of returning the item. The table below provides a reasonable estimation of the return cost:
|Product Type||Package Type||Estimated Return Cost|
|Poster / T-shirt / Tin sign / other small products||tube / bag / small box||£6,00 – £26,00|
|Wall Mural||large tube||£11,00 – £31,00|
|Small Frame / Serviced Product||small frame box (approx max 70cmx60cmx5cm)||£11,00 – £31,00|
|Stand-up / Medium Frame / Serviced Product||medium frame box (approx max 90cmx70cmx8cm)||£11,50 – £37,00|
|Large Frame / Serviced Product||large frame box (approx max 105cmx80cmx10cm)||£29,00 – £41,00|